Please visit the modem manfacturers website and download and install the latest drivers. You can follow the steps in the links to reconfigure the fax settings. You can try the following methods to check if the issue gets resolved. All the information you provided was very helpful. I understand you get an error when trying to send a fax. Thank you for your post and giving us a chance to assist you. Here are some of the "The Modem View Log Files". On the Win7 machine, when I looked into the Modem Properties. (have already talked with tier 2 tech support at AT&T and they say it must be fax program problem because the phone lines check out OK.)Įdit: The modem for the Win7 comp. is a LSI PCI-SV92PP Soft Modem. MS Fax program on that machine (which also worked the last time I used it about two months ago) and I received the same error messages "Unexpected problem and the Line unavailable."Īny help with the problem with be greatly appreciated.Ĭomp 1 is Win7, all updates current, AV is MS Security Essentials.Ĭomp 2 is Winxp, updates current, AV is Norton AV. I also tried sending a fax with my old XP computer using the I tried attaching this computer to another working phone jack in another room and got the same error messages.
I tested the phone jack with a telephone and I get a signal and can make calls. In the Windows Fax and Scan window, it shows the attempted fax in the OUTBOX and under the heading "Extended Status" it reads: Line unavailable. In the Review fax status window which reads: EVENT An unexpected probem occurred. I tried to send a fax today (ordinarly text fax using the fax program not scanner) and received an error message I was able to send a fax using Windows Fax and Scan about three weeks ago. My Windows Fax and Scan stopped working on my Windows 7 computer.
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